Terms

Who we are

HealVegas is a Nevada nonprofit civic platform. We receive what Vegas people are carrying, count it honestly, and act on the patterns we see.

For emergencies, call 911. For legal advice, talk to a lawyer.

Your account

Sign up with a real email you can read. The email proves the account is yours. We don't sell it, share it with advertisers, or hand it to anyone outside HealVegas staff and our infrastructure providers.

If you verify with Vegas ID, we record that you're a verified Vegas resident. We don't store your government ID. Vegas ID handles that.

One person, one account. Don't create multiple accounts to inflate counts or evade moderation. We will close them.

What you put down

When you submit a grievance, you keep ownership of what you wrote. You grant us permission to host it, show it on the public wall (if you opted in), count it toward aggregates, feed it into campaigns and articles, and translate it. You can withdraw or change consent at any time.

We will only display what you marked for display. Display flags are enforced at every read path — API, page render, exports. They are not advisory.

Withdrawing a grievance takes it off the public wall and lets you choose what happens to the record (delete, anonymize, or keep in your account only).

What you can't put down

Don't submit content that:

• names a specific person and makes a factual claim about them that you can't back up
• threatens, harasses, or targets anyone
• violates someone else's privacy (sharing someone's private records, address, phone number, medical info, immigration status)
• is spam, off-topic, or commercial
• uses HealVegas to organize illegal activity
• is generated by a bot or automated system

Moderators reject submissions that cross these lines. Repeat violations close the account.

Naming people

Naming a specific person or business in a factual claim requires verification. Anonymous (L1) and email-verified (L2) submissions can describe what happened without naming the other party. Verified-resident (L3) and Case (L4) submissions can name, with the moderation queue checking before publication.

Anyone named has a right of reply. We notify them where we can reach them and publish their response alongside the grievance.

Cases (L4)

A Case is the heaviest level. You pay a fee ($25 unless waived) and we assign a handler. We deliver a first response within 72 hours and target resolution within 30 days. The case thread is private between you and your handler. We publish only what you consent to publish.

If we can't resolve the case, we say so plainly and refund the fee at your request.

Moderation and the audit log

Every moderation action is logged with the moderator's name, the action, the target, and any reason. The log is append-only. Moderators can't edit history.

If you think a moderation decision was wrong, write to the address at the bottom of this page. A second moderator reviews appeals.

Your data

We collect what we need to run the system — email, what you submit, your consent choices, your verification status, what you vote on, what messages you send in cases.

We don't use third-party trackers on grievance pages. We don't join analytics to your identity. We don't retain IP addresses past the active moderation window.

Export everything at /me/export. Delete your account at /me/account/delete. Deletion removes your data from the database. We can't pull back what was already published with your prior consent, but we can anonymize it on request.

Backups roll off within 90 days. After that, deletion is complete.

What we measure and publish

We publish the response ledger — every campaign launched, article published, case resolved. We publish the false-accusation rate each quarter. We publish moderator statistics in aggregate.

We never publish you without your consent.

When we'll share data outside HealVegas

Only in these cases:

• A valid court order (we will challenge overreach and notify you if we can)
• A handler needs to coordinate your case with an outside party (with your written consent, per case)
• Infrastructure providers running the platform (hosting, email, database) — and only what they need

We do not sell data. We do not share with advertisers. We do not share with ICE. We do not share with law enforcement without a court order.

Suspension and removal

We close accounts that submit repeated false accusations, harass other users, attempt to manipulate counts, or use the platform to organize illegal activity. You can appeal — see Moderation above.

Limits

HealVegas is a platform for receiving and aggregating what people put down. It is not legal advice, medical advice, or financial advice. Templates and guides are starting points written for general situations. For your specific situation, talk to a professional.

We use the site as-is. We work to keep it up, secure, and accurate. We do not promise it will always be available or that every claim on it is true.

Disputes

Nevada law governs these terms. Disputes go to the courts of Clark County, Nevada. We don't require arbitration. We don't waive your right to a jury.

If part of these terms is unenforceable, the rest still holds.

Changes

When we change these terms, we email everyone with an account. If a change materially affects your rights, we give you 30 days' notice before it takes effect. Continued use after the notice period means you accept the change.